Gallagher - Service Disruption - Email Delivery – Incident details

All systems operational

Service Disruption - Email Delivery

Resolved
Partial outage
Started almost 4 years agoLasted about 3 hours

Affected

Command Centre Services

Partial outage from 12:05 AM to 3:05 AM

Core Cloud Services

Partial outage from 12:05 AM to 3:05 AM

Updates
  • Resolved
    Resolved

    We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again.

    If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential).

  • Identified
    Identified

    The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration.

  • Investigating
    Investigating

    Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue.