Service Disruption - Email Delivery – Incident details

Started

October 04, 2021 at 12:05 AM

Status

Resolved after about 3 hours

Impact

Partial outage

Affected

Command Centre Services

Core Cloud Services

Resolved
October 04, 2021 at 3:05 AM
Resolved
October 04, 2021 at 3:05 AM
We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again.

If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential).
Identified
October 04, 2021 at 1:05 AM
Identified
October 04, 2021 at 1:05 AM
The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration.
Investigating
October 04, 2021 at 12:05 AM
Investigating
October 04, 2021 at 12:05 AM
Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue.