Service Disruption - Email Delivery - Incident details - Gallagher

Resolved

Partial outage

Started almost 5 years agoOctober 04, 2021Lasted about 3 hoursOctober 04, 202112:053:05 AMUTC

Affected

Command Centre Services

Core Cloud Services

Updates

Resolved
October 04, 2021 at 3:05 AMUTC
Resolved
October 04, 2021 at 3:05 AMUTC
We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again.

If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential).
Identified
October 04, 2021 at 1:05 AMUTC
Identified
October 04, 2021 at 1:05 AMUTC
The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration.
Investigating
October 04, 2021 at 12:05 AMUTC
Investigating
October 04, 2021 at 12:05 AMUTC
Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue.

Gallagher - Service Disruption - Email Delivery – Incident details