Gallagher - gallagher.cloud DNS record expired – Incident details

All systems operational

gallagher.cloud DNS record expired

Resolved
Major outage
Started over 4 years agoLasted about 2 hours

Affected

Command Centre Services

Major outage from 5:12 AM to 7:30 AM

Core Cloud Services

Major outage from 5:12 AM to 7:30 AM

API Gateway - Australia

Major outage from 5:12 AM to 7:30 AM

API Gateway - United States

Major outage from 5:12 AM to 7:30 AM

SMB

Major outage from 5:12 AM to 7:30 AM

Mobile App User Login

Major outage from 5:12 AM to 7:30 AM

Updates
  • Resolved
    UTC
    Resolved

    Domain name renewed and services restored

  • Identified
    UTC
    Identified

    Began process to renew the domain name

  • Investigating
    UTC
    Investigating

    Gallagher SMB started receiving notifications that components could not resolve the static.security.gallagher.cloud domain name. This was making the SMB front end apps inaccessible for an increasing number of installers and customers.

    Further Investigations indicated that the Security Enterprise cloud services were also affected. commandcentre-ap-southeast-2.security.gallagher.cloud was not resolving. This was preventing SMB customers from receiving notifications about potential intruder alarms.

    Enterprise customers would have likely observed Command Centre indicating the Cloud Connection was offline. Mobile Push Notifications and Mobile Credential registrations and updates will have been delayed and held in a queue during the incident period, but should be sent successfully after service was restored