SMB users cannot login into Mobile App

Affected

SMB

Mobile App User Login

ResolvedOctober 01, 2023 at 6:25 PMUTC
This incident has been resolved.
MonitoringSeptember 29, 2023 at 3:30 AMUTC
We implemented a fix and are currently monitoring the result.
IdentifiedSeptember 29, 2023 at 3:26 AMUTC
A fix has been implemented for this incident.

Log in should be working again. Users may need to restart their SMB app.
InvestigatingSeptember 29, 2023 at 2:30 AMUTC
SMB users may not be able to log into the SMB Mobile app.

We are currently investigating this incident.

Users can still arm/disarm their site by using a local bluetooth connection to a reader.

Gallagher - SMB users cannot login into Mobile App – Incident details