Gallagher - SMB users cannot login into Mobile App – Incident details

All systems operational

SMB users cannot login into Mobile App

Resolved
Partial outage
Started almost 3 years agoLasted 3 days

Affected

SMB

Partial outage from 2:30 AM to 6:25 PM

Mobile App User Login

Partial outage from 2:30 AM to 6:25 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    UTC
    Identified

    A fix has been implemented for this incident.

    Log in should be working again. Users may need to restart their SMB app.

  • Investigating
    UTC
    Investigating

    SMB users may not be able to log into the SMB Mobile app.

    We are currently investigating this incident.

    Users can still arm/disarm their site by using a local bluetooth connection to a reader.