Gallagher - We are experiencing issues with the SMB cloud service – Incident details

All systems operational

We are experiencing issues with the SMB cloud service

Resolved
Operational
Started over 3 years agoLasted 2 days

Affected

SMB

Operational from 7:45 PM to 7:45 PM

Alarm Notifications

Operational from 7:45 PM to 7:45 PM

Controller communications

Operational from 7:45 PM to 7:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident.

    Arming and disarming via the Mobile app may be impacted.
    Use local control via Bluetooth or Tags to arm/disarm.

    The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas.

  • Identified
    UTC
    Identified

    We are currently investigating this incident.