Gallagher - SMB Issues Arming/Disarming using Mobile app – Incident details

All systems operational

SMB Issues Arming/Disarming using Mobile app

Resolved
Operational
Started about 3 years agoLasted 1 day

Affected

SMB

Operational from 11:00 PM to 11:00 PM

Mobile App Arming/Disarming

Operational from 11:00 PM to 11:00 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    There may be issues for some Mobile app users trying to Arm or Disarm areas for their site.
    Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm.

    We are currently investigating this incident.