Gallagher - Gallagher mobile apps failing on Samsung S21 devices after a recent OS update – Incident details

All systems operational

Gallagher mobile apps failing on Samsung S21 devices after a recent OS update

Resolved
Operational
Started almost 3 years agoLasted 14 days

Affected

Command Centre Services

Operational from 2:31 AM to 9:13 PM

Core Cloud Services

Operational from 2:31 AM to 9:13 PM

SMB

Operational from 2:31 AM to 9:13 PM

Mobile App User Login

Operational from 2:31 AM to 9:13 PM

Updates
  • Resolved
    UTC
    Resolved

    Samsung has released an update which seems to solve the issue. There is no need to uninstall then reinstall the app.

  • Monitoring
    UTC
    Monitoring

    Gallagher mobile apps (Command Centre Mobile, Mobile Connect, and Gallagher SMB) are failing on the following Samsung S21 devices and operating systems:

    Device: Samsung Galaxy S21, Model: SM-G991B, OS: G991BXXS9EWIA
    Device: Samsung Galaxy S21 Ultra, Model: SM-G998B, OS: G998BXXS9EWIA
    Device: Samsung Galaxy S21 FE, Model: SM-G990E, OS: G990EXXU7EWHD
    Device: Samsung Galaxy S21+, Model: SM-G996B, OS: G996BXXS9EWIA

    Affected users should uninstall then reinstall the app.