Gallagher - CommandCentre Cloud Service Certificate Renewal – Maintenance details

All systems operational

CommandCentre Cloud Service Certificate Renewal

Completed
Scheduled for November 17, 2025 at 12:00 AM – 12:10 AM

Affects

Command Centre Services

Under maintenance from 12:00 AM to 12:10 AM

Mobile Wallet Service

Under maintenance from 12:00 AM to 12:10 AM

Licensing Portal

Under maintenance from 12:00 AM to 12:10 AM

Updates
  • Completed
    November 17, 2025 at 12:10 AM
    Completed
    November 17, 2025 at 12:10 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 12:00 AM
    In progress
    November 17, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 12:00 AM
    Planned
    November 17, 2025 at 12:00 AM

    Gallagher will be performing a certificate renewal for CommandCentre Cloud Services as part of ongoing platform maintenance.

    During this time, the following services may experience a brief interruption (2–3 minutes):

    • Mobile Wallet Service (MWS) – used for provisioning and managing Apple Wallet badges

    • Licensing Service – used for viewing allocations and managing license operations

    Only CommandCentre systems running versions outside the following ranges may experience downtime:

    • vEL9.30.1094 and above

    • vEL9.20.2242 – vEL9.20.3265

    • vEL9.10.3110 – vEL9.10.4135

    All other CommandCentre versions are expected to remain unaffected.

    We have carefully selected this maintenance window to minimise customer impact. All services will automatically recover once the renewal completes.