Gallagher - Notice history

SMB users may not be able to log into the SMB Mobile app.

We are currently investigating this incident.

Users can still arm/disarm their site by using a local bluetooth connection to a reader.

Due to a cloud infrastructure issue, some SMB Controllers may have briefly gone offline around 12:00pm and there was a period around this time where some arm/disarm requests may have timed out.

This incident has now been resolved.

There may be issues for some Mobile app users trying to Arm or Disarm areas for their site.
Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm.

We are currently investigating this incident.