tag:status.gallagher.com,2005:/history Gallagher Status - Incident history 2026-03-15T19:00:00.000+00:00 Gallagher tag:status.gallagher.com,2005:Maintenance/cmmo8kbqh02xl3uqqpx8i4qg5 2026-03-15T19:00:00.000+00:00 2026-03-15T19:00:01.000+00:00 AccessNow March Release and Scheduled Maintenance Notice Type: Maintenance

Duration: 30 minutes

Affected Components: AccessNow

Mar 15, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 15, 19:30:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 15, 19:00:00 GMT+0
Identified - We will conduct scheduled maintenance during the week of March 16th. This may cause minor disruptions between 8:30 am - 9:00 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..

]]> tag:status.gallagher.com,2005:Incident/cmm8r88ym04fl9yh8dlokp2yd 2026-03-02T05:44:45.037+00:00 2026-03-02T11:28:16.450+00:00 user code generation or update function is temporarily unavailable. Type: Incident

Duration: 5 hours and 44 minutes

Affected Components: User Code

Mar 2, 11:28:16 GMT+0
Resolved - The issue has been fixed and SMB usercode generation is now functioning normally. We are continuing to monitor the service..

Mar 2, 05:44:45 GMT+0
Investigating - We are currently investigating this incident..

Mar 2, 07:24:59 GMT+0
Identified - The root cause has been identified and a fix is being deployed. We are monitoring the situation and will provide further updates shortly..

]]> tag:status.gallagher.com,2005:Incident/cmizb0rgy01hotosht644og5g 2025-12-10T01:01:59.193+00:00 2025-12-10T01:01:59.193+00:00 Apple Wallet Provisioning Type: Incident

Duration: 1 hour and 6 minutes

Affected Components: Mobile Wallet Service

Dec 10, 01:01:59 GMT+0
Identified - Customers may be unable to provision new mobile credentials to Apple Wallet. Existing credentials already in Apple Wallet continue to work as expected. We have identified the cause of the issue and our team is actively working on restoring full functionality. A fix is currently in progress. Our next update will be provided as soon as more information is available or when the service is restored..

Dec 10, 02:07:31 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.gallagher.com,2005:Incident/cmig5xos301fpf5gpsx9smpfk 2025-11-26T15:32:01.630+00:00 2025-11-26T15:32:01.630+00:00 SMS notifications not being delivered in a timely fashion Type: Incident

Duration: 2 hours and 11 minutes

Affected Components: Core Cloud Services

Nov 26, 15:32:01 GMT+0
Investigating - We are currently investigating this incident..

Nov 26, 17:42:06 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 26, 17:43:23 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.gallagher.com,2005:Maintenance/cmhy11qmg00r7szgdpotvgqgp 2025-11-17T00:00:00.000+00:00 2025-11-17T00:00:00.000+00:00 CommandCentre Cloud Service Certificate Renewal Type: Maintenance

Duration: 10 minutes

Affected Components: Mobile Wallet Service, Licensing Portal

Nov 17, 00:00:00 GMT+0
Identified - Gallagher will be performing a certificate renewal for CommandCentre Cloud Services as part of ongoing platform maintenance. During this time, the following services may experience a brief interruption (2–3 minutes): * **Mobile Wallet Service (MWS)** – used for provisioning and managing Apple Wallet badges * **Licensing Service** – used for viewing allocations and managing license operations Only CommandCentre systems running versions **outside** the following ranges may experience downtime: * vEL9.30.1094 and above * vEL9.20.2242 – vEL9.20.3265 * vEL9.10.3110 – vEL9.10.4135 All other CommandCentre versions are expected to remain unaffected. We have carefully selected this maintenance window to minimise customer impact. All services will automatically recover once the renewal completes..

Nov 17, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 17, 00:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.gallagher.com,2005:Maintenance/cmgq828hu00vjoxlmdsi9rfxz 2025-10-16T00:00:00.000+00:00 2025-10-16T00:00:00.000+00:00 Scheduled Database Infrastructure Maintenance – Command Centre Cloud Services Type: Maintenance

Duration: 10 minutes

Affected Components: Command Centre Web, Mobile App User Login, Core Cloud Services, Mobile Wallet Service, Licensing Portal, Controller Gateway Service, Controller Registration service, API Gateway - Australia, API Gateway - United States

Oct 16, 00:00:00 GMT+0
Identified - We’ll be performing database infrastructure maintenance to improve the reliability and performance of Command Centre Cloud Services. During this time, some services may experience a brief interruption of approximately 3–5 minutes. All systems will automatically recover once the maintenance is complete..

Oct 16, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 16, 00:10:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.gallagher.com,2005:Maintenance/cm0fyru3j008ev9n58rblf6s8 2024-08-30T21:00:00.000+00:00 2024-08-31T01:00:00.000+00:00 DNS Migration Type: Maintenance

Duration: 4 hours

Affected Components: Licensing Portal, Mobile Wallet Service, Core Cloud Services, Command Centre Web, Mobile App Arming/Disarming, Alarm Notifications, Installer Login, API Gateway - Australia, Mobile App User Login, Controller communications, API Gateway - United States

Aug 31, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 30, 21:00:00 GMT+0
Identified - Please be informed that we will be performing a DNS migration as part of our scheduled maintenance. This migration is essential for enhancing the stability and performance of our services. We do not anticipate any downtime during this process, and our services should remain fully accessible. Thank you for your understanding and cooperation..

Aug 30, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.gallagher.com,2005:Incident/clydj7z4h2172898boica92zqb1 2024-07-08T22:06:28.691+00:00 2024-07-08T22:31:39.163+00:00 Connectivity Issue with Core Cloud Services Type: Incident

Duration: 34 minutes

Affected Components: Core Cloud Services

Jul 8, 22:31:39 GMT+0
Monitoring - Monitoring the change.

Jul 8, 22:40:04 GMT+0
Resolved - This incident has been resolved..

Jul 8, 22:06:28 GMT+0
Investigating - We are currently investigating this incident..

Jul 8, 22:30:59 GMT+0
Identified - Database service provider had an issue preventing us fully utilizing the resources configured. Rolled the services in question to force a reconnection..

]]> tag:status.gallagher.com,2005:Incident/cltsejc6e109221bbohr2xwl1yb 2024-03-15T06:30:00.000+00:00 2024-03-15T08:55:35.705+00:00 Command Centre Cloud / SMB Services Outage Type: Incident

Duration: 6 days, 1 hour and 36 minutes

Affected Components: Mobile App Arming/Disarming, Command Centre Web, API Gateway - Australia, Core Cloud Services, Mobile App User Login, API Gateway - United States

Mar 15, 08:55:35 GMT+0
Resolved - Tested resolved.

Mar 15, 08:20:00 GMT+0
Monitoring - Issue being tested.

Mar 15, 07:30:00 GMT+0
Identified - Identified issue.

Mar 15, 06:30:00 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.gallagher.com,2005:Incident/cloca9p8p38128ben6a7sn6ina 2023-10-30T02:31:03.724+00:00 2023-10-30T02:31:03.724+00:00 Gallagher mobile apps failing on Samsung S21 devices after a recent OS update Type: Incident

Duration: 5 days, 18 hours and 11 minutes

Affected Components: Core Cloud Services, Mobile App User Login

Oct 30, 02:31:03 GMT+0
Monitoring - Gallagher mobile apps (Command Centre Mobile, Mobile Connect, and Gallagher SMB) are failing on the following Samsung S21 devices and operating systems: Device: Samsung Galaxy S21, Model: SM-G991B, OS: G991BXXS9EWIA Device: Samsung Galaxy S21 Ultra, Model: SM-G998B, OS: G998BXXS9EWIA Device: Samsung Galaxy S21 FE, Model: SM-G990E, OS: G990EXXU7EWHD Device: Samsung Galaxy S21+, Model: SM-G996B, OS: G996BXXS9EWIA Affected users should uninstall then reinstall the app..

Nov 12, 21:13:14 GMT+0
Resolved - Samsung has released an update which seems to solve the issue. There is no need to uninstall then reinstall the app..

]]> tag:status.gallagher.com,2005:Incident/cln41bdag105013bnn2xyg9kfu2 2023-09-29T02:30:00.000+00:00 2023-09-29T02:30:00.000+00:00 SMB users cannot login into Mobile App Type: Incident

Duration: 2 days, 15 hours and 56 minutes

Affected Components: Mobile App User Login

Sep 29, 02:30:00 GMT+0
Investigating - SMB users may not be able to log into the SMB Mobile app. We are currently investigating this incident. Users can still arm/disarm their site by using a local bluetooth connection to a reader..

Sep 29, 03:26:16 GMT+0
Identified - A fix has been implemented for this incident. Log in should be working again. Users may need to restart their SMB app..

Sep 29, 03:30:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 1, 18:25:39 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.gallagher.com,2005:Incident/clkt0sig91531558tn6h7gj1ili 2023-08-01T23:10:00.000+00:00 2023-08-01T23:10:00.000+00:00 SMB Controllers briefly offline, arm/disarm slow to respond Type: Incident

Affected Components: Mobile App Arming/Disarming

Aug 1, 23:10:00 GMT+0
Resolved - Due to a cloud infrastructure issue, some SMB Controllers may have briefly gone offline around 12:00pm and there was a period around this time where some arm/disarm requests may have timed out. This incident has now been resolved..

]]> tag:status.gallagher.com,2005:Incident/cljox8h6f162069t9odsrihtsjt 2023-07-04T23:00:00.000+00:00 2023-07-05T23:00:58.808+00:00 SMB Issues Arming/Disarming using Mobile app Type: Incident

Duration: 1 day and 1 minute

Affected Components: Mobile App Arming/Disarming

Jul 5, 23:00:58 GMT+0
Resolved - This incident has been resolved..

Jul 5, 02:52:25 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 4, 23:00:00 GMT+0
Investigating - There may be issues for some Mobile app users trying to Arm or Disarm areas for their site. Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm. We are currently investigating this incident..

]]> tag:status.gallagher.com,2005:Incident/clib2453z36261bfof6ean7aba 2023-05-31T01:20:00.000+00:00 2023-05-31T18:57:58.501+00:00 Authentication component degraded Type: Incident

Duration: 17 hours and 1 minute

Affected Components: Installer Login

May 31, 18:57:58 GMT+0
Resolved - This incident has been resolved..

May 31, 01:20:00 GMT+0
Investigating - Users may experience delays or errors logging into Gallagher SMB and Security Hub applications using web apps. We are currently investigating this incident..

May 31, 02:22:35 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.gallagher.com,2005:Incident/clgzk0ken890934bnncp5w2vcui 2023-04-23T06:30:00.000+00:00 2023-04-23T06:30:00.000+00:00 Command Centre USA API Gateway connection issues Type: Incident

Affected Components: API Gateway - United States

Apr 23, 06:30:00 GMT+0
Resolved - There was a problem with the Command Centre USA API Gateway which may have caused connection issues for some customers. This incident has been resolved..

]]> tag:status.gallagher.com,2005:Incident/clglabdb434123bhohw8gq3ofm 2023-04-17T19:00:00.000+00:00 2023-04-17T19:00:00.000+00:00 SMB - brief outage of cloud service Type: Incident

Duration: 6 hours and 32 minutes

Affected Components: Mobile App User Login

Apr 17, 19:00:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 18, 01:31:49 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.gallagher.com,2005:Incident/clg1af7c916865s9oi05qaz7wk 2023-04-03T19:45:00.000+00:00 2023-04-03T19:12:00.000+00:00 We are experiencing issues with the SMB cloud service Type: Incident

Duration: 2 days and 33 minutes

Affected Components: Alarm Notifications, Controller communications

Apr 3, 19:12:00 GMT+0
Identified - We are currently investigating this incident..

Apr 4, 03:30:00 GMT+0
Investigating - We are currently investigating this incident. Arming and disarming via the Mobile app may be impacted. Use local control via Bluetooth or Tags to arm/disarm. The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas..

Apr 5, 19:45:00 GMT+0
Resolved - This incident has been resolved..

Apr 4, 19:32:33 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

]]> tag:status.gallagher.com,2005:Incident/clf1jcdxp426521hlobwuktkd5r 2023-03-09T19:20:00.000+00:00 2023-03-09T19:20:00.000+00:00 We are experiencing intermittent issues with the cloud services Type: Incident

Duration: 4 minutes

Affected Components: API Gateway - Australia, Core Cloud Services, API Gateway - United States, Mobile App User Login, Alarm Notifications, Command Centre Web

Mar 9, 19:20:00 GMT+0
Investigating - We are currently investigating this incident. SMB customers can use local Bluetooth connections to readers to Arm or Disarm sites if you cannot log into the Mobile App..

Mar 9, 20:06:43 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.gallagher.com,2005:Maintenance/cl9z2qqka1217hkn2c6ax9t7a 2022-11-02T23:00:00.000+00:00 2022-11-02T23:00:01.000+00:00 Command Centre Cloud Type: Maintenance

Duration: 5 minutes

Affected Components: Core Cloud Services, Mobile App User Login, Alarm Notifications

Nov 2, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Nov 2, 23:05:00 GMT+0
Completed - Maintenance has completed successfully.

Nov 2, 23:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.gallagher.com,2005:Incident/cl9gd66px041212olaos5dlqw 2022-10-19T02:23:00.000+00:00 2022-10-19T02:23:00.000+00:00 Core Cloud Services Migration Type: Incident

Duration: 13 minutes

Affected Components: Core Cloud Services

Oct 19, 02:23:00 GMT+0
Investigating - We are currently investigating this incident..

Oct 19, 02:24:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Oct 19, 02:33:00 GMT+0
Monitoring - We implemented a fix and currently monitoring the result..

Oct 19, 02:36:00 GMT+0
Resolved - We just resolved the issue!.

]]> tag:status.gallagher.com,2005:Incident/cl5wygp4x588340blkrn8htn4u 2022-07-22T15:20:00.000+00:00 2022-07-22T15:20:00.000+00:00 Name service resolution issues Type: Incident

Duration: 1 day, 10 hours and 13 minutes

Affected Components: API Gateway - Australia, Core Cloud Services, API Gateway - United States, Mobile App User Login, Alarm Notifications

Jul 22, 15:20:00 GMT+0
Investigating - We are experiencing some issues where Gallagher domain names are not being resolved by various domain name services. This may be preventing some users from accessing Gallagher cloud services. We are currently investigating this incident..

Jul 23, 03:36:00 GMT+0
Identified - Have identified the problem and continuing to work on a fix for this incident. The service outage has been identified as a DNS propagation issue, resulting from an overnight environment migration by the Domain Service Provider. For SMB Users: The web apps and mobile app log-in process has been affected. The controller may appear offline in apps but should be working in standalone mode (no cloud connection). Notifications services are impacted including incident/alarm notification. Access control and Arming/Disarming using the Reader locally (with Bluetooth) should continue to operate. We are actively working with the DNS Service Provider to restore correct services by 2 PM NZT. We apologise for the inconvenience caused by this outage and are taking appropriate steps to ensure it is negated going forward..

Aug 24, 01:33:06 GMT+0
Resolved - We just resolved the issue!.

Jul 23, 03:38:51 GMT+0
Monitoring - A fix has been implemented and is currently being monitored. Working with our DNS Service Provider, manual changes to work around the issues have been made today. These changes have now propagated through DNS, so this process should now be working correctly, although we expect propagation to continue for the next 48 hours. We expect our DNS Service Provider to have completed their migration activities over the weekend and do not expect any more interruption as a result of this. We apologise for the inconvenience caused by this outage, will be reviewing with our provider, and will be taking appropriate steps to negate this outage in future..

]]> tag:status.gallagher.com,2005:Maintenance/cl58tdf2y10971wslkx84hr5vw 2022-07-05T23:45:00.000+00:00 2022-07-05T23:45:00.000+00:00 Cloud Systems Type: Maintenance

Duration: 10 minutes

Affected Components: Core Cloud Services, API Gateway - United States, API Gateway - Australia

Jul 5, 23:45:00 GMT+0
Identified - We are planning scheduled maintenance during that time. You should not experience any outage.

Jul 5, 23:45:01 GMT+0
Identified - Maintenance is now in progress.

Jul 5, 23:55:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.gallagher.com,2005:Incident/cl0skdjfa6508e7my4xamel37 2022-03-15T05:12:00.000+00:00 2022-03-15T05:12:00.000+00:00 gallagher.cloud DNS record expired Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: Mobile App User Login, Core Cloud Services, API Gateway - United States, API Gateway - Australia

Mar 15, 05:12:00 GMT+0
Investigating - Gallagher SMB started receiving notifications that components could not resolve the **static.security.gallagher.cloud** domain name. This was making the SMB front end apps inaccessible for an increasing number of installers and customers. Further Investigations indicated that the Security Enterprise cloud services were also affected. **commandcentre-ap-southeast-2.security.gallagher.cloud** was not resolving. This was preventing SMB customers from receiving notifications about potential intruder alarms. Enterprise customers would have likely observed Command Centre indicating the Cloud Connection was offline. Mobile Push Notifications and Mobile Credential registrations and updates will have been delayed and held in a queue during the incident period, but should be sent successfully after service was restored .

Mar 15, 07:18:00 GMT+0
Identified - Began process to renew the domain name.

Mar 15, 07:30:00 GMT+0
Resolved - Domain name renewed and services restored.

]]> tag:status.gallagher.com,2005:Maintenance/ckvbokip2102198txn4z4bj6xoi 2021-11-02T01:00:00.000+00:00 2021-11-02T01:10:00.000+00:00 Upgrade Database Systems Type: Maintenance

Duration: 10 minutes

Affected Components: Core Cloud Services

Nov 2, 01:10:00 GMT+0
Completed - Maintenance has completed successfully..

Nov 2, 01:00:00 GMT+0
Identified - Scheduled database maintenance. Enterprise core cloud services may be offline for up to 10 minutes. SMB users will not be able to log on to the mobile app while the maintenance is taking place, however they will still be able to use devices to gain access at readers.

]]> tag:status.gallagher.com,2005:Incident/ckuyx7rma943468tfn2njwia68r 2021-10-08T03:19:00.000+00:00 2021-10-08T03:19:00.000+00:00 Core Cloud Services Outage Type: Incident

Duration: 11 minutes

Affected Components: Core Cloud Services

Oct 8, 03:19:00 GMT+0
Identified - A deployment issue has caused an outage to our Core Cloud Services..

Oct 8, 03:30:00 GMT+0
Resolved - Issue has been resolved, services are operational..

]]> tag:status.gallagher.com,2005:Incident/ckuyxor9m956301tfn2tjqjdua3 2021-10-04T00:05:00.000+00:00 2021-10-04T01:05:00.000+00:00 Service Disruption - Email Delivery Type: Incident

Duration: 3 hours

Affected Components: Core Cloud Services

Oct 4, 01:05:00 GMT+0
Identified - The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration..

Oct 4, 00:05:00 GMT+0
Investigating - Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue..

Oct 4, 03:05:00 GMT+0
Resolved - We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again. If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential)..

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