Gallagher Status - Incident history https://status.gallagher.com Gallagher Tue, 14 Jul 2026 20:30:00 +0000 AccessNow Scheduled Maintenance Notice Type: Maintenance Duration: 1 hour Affected Components: AccessNow Jul 13, 22:08:13 GMT+0 - Identified - We will conduct scheduled maintenance from the 14/7/2026 to 17/7/2026\. This may cause minor disruptions between 8:30 am and 9:30 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding. Jul 14, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 14, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>22:08:13</var> GMT+0</small><br><strong>Identified</strong> - We will conduct scheduled maintenance from the 14/7/2026 to 17/7/2026\. This may cause minor disruptions between 8:30 am and 9:30 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 14 Jul 2026 20:30:00 +0000 https://status.gallagher.com/maintenance/cmrjrxarg04ay0zpn6gafzz0l https://status.gallagher.com/maintenance/cmrjrxarg04ay0zpn6gafzz0l AccessNow Scheduled Maintenance Notice Type: Maintenance Duration: 1 hour Affected Components: AccessNow Jul 13, 03:05:51 GMT+0 - Identified - We will conduct scheduled maintenance from the 14/7/2026 to 17/7/2026\. This may cause minor disruptions between 8:30 am and 9:30 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding. Jul 13, 20:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 13, 21:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>03:05:51</var> GMT+0</small><br><strong>Identified</strong> - We will conduct scheduled maintenance from the 14/7/2026 to 17/7/2026\. This may cause minor disruptions between 8:30 am and 9:30 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>21:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 13 Jul 2026 20:30:00 +0000 https://status.gallagher.com/maintenance/cmrin46vr04ib0kt7657evexq https://status.gallagher.com/maintenance/cmrin46vr04ib0kt7657evexq Scheduled Maintenance – Keycloak Production Database Upgrade Type: Maintenance Duration: 4 minutes Affected Components: Controller communications, Mobile App Arming/Disarming, Alarm Notifications, Installer Login, User Code, Mobile App User Login Jul 7, 01:38:55 GMT+0 - Identified - Maintenance is now in progress. Jul 7, 01:43:04 GMT+0 - Completed - Maintenance has completed successfully. Jul 5, 23:15:25 GMT+0 - Identified - We will be conducting scheduled maintenance on the Keycloak production database, which will impact SMB, AMC, eShepherd, and the IS team. A brief service interruption of approximately 3–4 minutes is expected during the maintenance window. Jul 5, 23:15:26 GMT+0 - Identified - Maintenance is now in progress Jul 5, 23:35:57 GMT+0 - Identified - Maintenance didn't start yet. Type: Maintenance

Duration: 4 minutes

Affected Components: , , , , ,

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>01:38:55</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>01:43:04</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:15:25</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting scheduled maintenance on the Keycloak production database, which will impact SMB, AMC, eShepherd, and the IS team. A brief service interruption of approximately 3–4 minutes is expected during the maintenance window..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:15:26</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:35:57</var> GMT+0</small><br><strong>Identified</strong> - Maintenance didn't start yet..</p> ]]> Tue, 7 Jul 2026 01:00:00 +0000 https://status.gallagher.com/maintenance/cmr8esw5w0d0f0zqgi2gq3tnr https://status.gallagher.com/maintenance/cmr8esw5w0d0f0zqgi2gq3tnr AccessNow Scheduled Maintenance Notice Type: Maintenance Duration: 30 minutes Affected Components: AccessNow May 17, 20:30:01 GMT+0 - Identified - Maintenance is now in progress May 17, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully May 17, 20:30:00 GMT+0 - Identified - We will conduct scheduled maintenance **on Thursday, 14_th_ and Monday, 18_th_ May**. This may cause minor disruptions between **8:30 am - 9:00 am NZT**, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 17</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct scheduled maintenance **on Thursday, 14_th_ and Monday, 18_th_ May**. This may cause minor disruptions between **8:30 am - 9:00 am NZT**, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..</p> ]]> Sun, 17 May 2026 20:30:00 +0000 https://status.gallagher.com/maintenance/cmp2e816j07lw11gv5m7j8wbp https://status.gallagher.com/maintenance/cmp2e816j07lw11gv5m7j8wbp AccessNow Scheduled Maintenance Notice Type: Maintenance Duration: 30 minutes Affected Components: AccessNow May 13, 20:30:00 GMT+0 - Identified - We will conduct scheduled maintenance **on Thursday, 14_th_ and Monday, 18_th_ May**. This may cause minor disruptions between **8:30 am - 9:00 am NZT**, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding. May 13, 20:30:01 GMT+0 - Identified - Maintenance is now in progress May 13, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct scheduled maintenance **on Thursday, 14_th_ and Monday, 18_th_ May**. This may cause minor disruptions between **8:30 am - 9:00 am NZT**, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>20:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 13 May 2026 20:30:00 +0000 https://status.gallagher.com/maintenance/cmp2e5qbh01n0piab38mbszcb https://status.gallagher.com/maintenance/cmp2e5qbh01n0piab38mbszcb AccessNow March Release and Scheduled Maintenance Notice Type: Maintenance Duration: 30 minutes Affected Components: AccessNow Mar 15, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 15, 19:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 15, 19:00:00 GMT+0 - Identified - We will conduct scheduled maintenance during the week of March 16th. This may cause minor disruptions between 8:30 am - 9:00 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will conduct scheduled maintenance during the week of March 16th. This may cause minor disruptions between 8:30 am - 9:00 am NZT, including a possible forced sign-out. Users should be able to sign back in immediately. Thank you for your understanding..</p> ]]> Sun, 15 Mar 2026 19:00:00 +0000 https://status.gallagher.com/maintenance/cmmo8kbqh02xl3uqqpx8i4qg5 https://status.gallagher.com/maintenance/cmmo8kbqh02xl3uqqpx8i4qg5 user code generation or update function is temporarily unavailable. Type: Incident Duration: 5 hours and 44 minutes Affected Components: User Code Mar 2, 11:28:16 GMT+0 - Resolved - The issue has been fixed and SMB usercode generation is now functioning normally. We are continuing to monitor the service. Mar 2, 05:44:45 GMT+0 - Investigating - We are currently investigating this incident. Mar 2, 07:24:59 GMT+0 - Identified - The root cause has been identified and a fix is being deployed. We are monitoring the situation and will provide further updates shortly. Type: Incident

Duration: 5 hours and 44 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>11:28:16</var> GMT+0</small><br><strong>Resolved</strong> - The issue has been fixed and SMB usercode generation is now functioning normally. We are continuing to monitor the service..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>05:44:45</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>07:24:59</var> GMT+0</small><br><strong>Identified</strong> - The root cause has been identified and a fix is being deployed. We are monitoring the situation and will provide further updates shortly..</p> ]]> Mon, 2 Mar 2026 05:44:45 +0000 https://status.gallagher.com/incident/cmm8r88ym04fl9yh8dlokp2yd https://status.gallagher.com/incident/cmm8r88ym04fl9yh8dlokp2yd Apple Wallet Provisioning Type: Incident Duration: 1 hour and 6 minutes Affected Components: Mobile Wallet Service Dec 10, 01:01:59 GMT+0 - Identified - Customers may be unable to provision new mobile credentials to Apple Wallet. Existing credentials already in Apple Wallet continue to work as expected. We have identified the cause of the issue and our team is actively working on restoring full functionality. A fix is currently in progress. Our next update will be provided as soon as more information is available or when the service is restored. Dec 10, 02:07:31 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>01:01:59</var> GMT+0</small><br><strong>Identified</strong> - Customers may be unable to provision new mobile credentials to Apple Wallet. Existing credentials already in Apple Wallet continue to work as expected. We have identified the cause of the issue and our team is actively working on restoring full functionality. A fix is currently in progress. Our next update will be provided as soon as more information is available or when the service is restored..</p> <p><small>Dec <var data-var='date'> 10</var>, <var data-var='time'>02:07:31</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 10 Dec 2025 01:01:59 +0000 https://status.gallagher.com/incident/cmizb0rgy01hotosht644og5g https://status.gallagher.com/incident/cmizb0rgy01hotosht644og5g SMS notifications not being delivered in a timely fashion Type: Incident Duration: 2 hours and 11 minutes Affected Components: Core Cloud Services Nov 26, 15:32:01 GMT+0 - Investigating - We are currently investigating this incident. Nov 26, 17:42:06 GMT+0 - Identified - We are continuing to work on a fix for this incident. Nov 26, 17:43:23 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 hours and 11 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>15:32:01</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>17:42:06</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Nov <var data-var='date'> 26</var>, <var data-var='time'>17:43:23</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 26 Nov 2025 15:32:01 +0000 https://status.gallagher.com/incident/cmig5xos301fpf5gpsx9smpfk https://status.gallagher.com/incident/cmig5xos301fpf5gpsx9smpfk CommandCentre Cloud Service Certificate Renewal Type: Maintenance Duration: 10 minutes Affected Components: Mobile Wallet Service, Licensing Portal Nov 17, 00:00:00 GMT+0 - Identified - Gallagher will be performing a certificate renewal for CommandCentre Cloud Services as part of ongoing platform maintenance. During this time, the following services may experience a brief interruption (2–3 minutes): * **Mobile Wallet Service (MWS)** – used for provisioning and managing Apple Wallet badges * **Licensing Service** – used for viewing allocations and managing license operations Only CommandCentre systems running versions **outside** the following ranges may experience downtime: * vEL9.30.1094 and above * vEL9.20.2242 – vEL9.20.3265 * vEL9.10.3110 – vEL9.10.4135 All other CommandCentre versions are expected to remain unaffected. We have carefully selected this maintenance window to minimise customer impact. All services will automatically recover once the renewal completes. Nov 17, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 17, 00:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Gallagher will be performing a certificate renewal for CommandCentre Cloud Services as part of ongoing platform maintenance. During this time, the following services may experience a brief interruption (2–3 minutes): * **Mobile Wallet Service (MWS)** – used for provisioning and managing Apple Wallet badges * **Licensing Service** – used for viewing allocations and managing license operations Only CommandCentre systems running versions **outside** the following ranges may experience downtime: * vEL9.30.1094 and above * vEL9.20.2242 – vEL9.20.3265 * vEL9.10.3110 – vEL9.10.4135 All other CommandCentre versions are expected to remain unaffected. We have carefully selected this maintenance window to minimise customer impact. All services will automatically recover once the renewal completes..</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 17</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 17 Nov 2025 00:00:00 +0000 https://status.gallagher.com/maintenance/cmhy11qmg00r7szgdpotvgqgp https://status.gallagher.com/maintenance/cmhy11qmg00r7szgdpotvgqgp Scheduled Database Infrastructure Maintenance – Command Centre Cloud Services Type: Maintenance Duration: 10 minutes Affected Components: Command Centre Web, Mobile App User Login, Core Cloud Services, Mobile Wallet Service, Licensing Portal, Controller Gateway Service, Controller Registration service, API Gateway - Australia, API Gateway - United States Oct 16, 00:00:00 GMT+0 - Identified - We’ll be performing database infrastructure maintenance to improve the reliability and performance of Command Centre Cloud Services. During this time, some services may experience a brief interruption of approximately 3–5 minutes. All systems will automatically recover once the maintenance is complete. Oct 16, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 16, 00:10:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components: , , , , , , , ,

<p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We’ll be performing database infrastructure maintenance to improve the reliability and performance of Command Centre Cloud Services. During this time, some services may experience a brief interruption of approximately 3–5 minutes. All systems will automatically recover once the maintenance is complete..</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 16</var>, <var data-var='time'>00:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 16 Oct 2025 00:00:00 +0000 https://status.gallagher.com/maintenance/cmgq828hu00vjoxlmdsi9rfxz https://status.gallagher.com/maintenance/cmgq828hu00vjoxlmdsi9rfxz DNS Migration Type: Maintenance Duration: 4 hours Affected Components: Licensing Portal, Mobile Wallet Service, Core Cloud Services, Command Centre Web, Mobile App Arming/Disarming, Alarm Notifications, Installer Login, API Gateway - Australia, Mobile App User Login, Controller communications, API Gateway - United States Aug 31, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Aug 30, 21:00:00 GMT+0 - Identified - Please be informed that we will be performing a DNS migration as part of our scheduled maintenance. This migration is essential for enhancing the stability and performance of our services. We do not anticipate any downtime during this process, and our services should remain fully accessible. Thank you for your understanding and cooperation. Aug 30, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components: , , , , , , , , , ,

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be informed that we will be performing a DNS migration as part of our scheduled maintenance. This migration is essential for enhancing the stability and performance of our services. We do not anticipate any downtime during this process, and our services should remain fully accessible. Thank you for your understanding and cooperation..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 30 Aug 2024 21:00:00 +0000 https://status.gallagher.com/maintenance/cm0fyru3j008ev9n58rblf6s8 https://status.gallagher.com/maintenance/cm0fyru3j008ev9n58rblf6s8 Connectivity Issue with Core Cloud Services Type: Incident Duration: 34 minutes Affected Components: Core Cloud Services Jul 8, 22:31:39 GMT+0 - Monitoring - Monitoring the change Jul 8, 22:40:04 GMT+0 - Resolved - This incident has been resolved. Jul 8, 22:06:28 GMT+0 - Investigating - We are currently investigating this incident. Jul 8, 22:30:59 GMT+0 - Identified - Database service provider had an issue preventing us fully utilizing the resources configured. Rolled the services in question to force a reconnection. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>22:31:39</var> GMT+0</small><br><strong>Monitoring</strong> - Monitoring the change.</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>22:40:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>22:06:28</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>22:30:59</var> GMT+0</small><br><strong>Identified</strong> - Database service provider had an issue preventing us fully utilizing the resources configured. Rolled the services in question to force a reconnection..</p> ]]> Mon, 8 Jul 2024 22:06:28 +0000 https://status.gallagher.com/incident/clydj7z4h2172898boica92zqb1 https://status.gallagher.com/incident/clydj7z4h2172898boica92zqb1 Command Centre Cloud / SMB Services Outage Type: Incident Duration: 6 days, 1 hour and 36 minutes Affected Components: Mobile App Arming/Disarming, Command Centre Web, API Gateway - Australia, Core Cloud Services, Mobile App User Login, API Gateway - United States Mar 15, 08:55:35 GMT+0 - Resolved - Tested resolved Mar 15, 08:20:00 GMT+0 - Monitoring - Issue being tested Mar 15, 07:30:00 GMT+0 - Identified - Identified issue Mar 15, 06:30:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 6 days, 1 hour and 36 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>08:55:35</var> GMT+0</small><br><strong>Resolved</strong> - Tested resolved.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>08:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - Issue being tested.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Identified</strong> - Identified issue.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 15 Mar 2024 06:30:00 +0000 https://status.gallagher.com/incident/cltsejc6e109221bbohr2xwl1yb https://status.gallagher.com/incident/cltsejc6e109221bbohr2xwl1yb Gallagher mobile apps failing on Samsung S21 devices after a recent OS update Type: Incident Duration: 5 days, 18 hours and 11 minutes Affected Components: Core Cloud Services, Mobile App User Login Oct 30, 02:31:03 GMT+0 - Monitoring - Gallagher mobile apps (Command Centre Mobile, Mobile Connect, and Gallagher SMB) are failing on the following Samsung S21 devices and operating systems: Device: Samsung Galaxy S21, Model: SM-G991B, OS: G991BXXS9EWIA Device: Samsung Galaxy S21 Ultra, Model: SM-G998B, OS: G998BXXS9EWIA Device: Samsung Galaxy S21 FE, Model: SM-G990E, OS: G990EXXU7EWHD Device: Samsung Galaxy S21+, Model: SM-G996B, OS: G996BXXS9EWIA Affected users should uninstall then reinstall the app. Nov 12, 21:13:14 GMT+0 - Resolved - Samsung has released an update which seems to solve the issue. There is no need to uninstall then reinstall the app. Type: Incident

Duration: 5 days, 18 hours and 11 minutes

Affected Components: ,

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>02:31:03</var> GMT+0</small><br><strong>Monitoring</strong> - Gallagher mobile apps (Command Centre Mobile, Mobile Connect, and Gallagher SMB) are failing on the following Samsung S21 devices and operating systems: Device: Samsung Galaxy S21, Model: SM-G991B, OS: G991BXXS9EWIA Device: Samsung Galaxy S21 Ultra, Model: SM-G998B, OS: G998BXXS9EWIA Device: Samsung Galaxy S21 FE, Model: SM-G990E, OS: G990EXXU7EWHD Device: Samsung Galaxy S21+, Model: SM-G996B, OS: G996BXXS9EWIA Affected users should uninstall then reinstall the app..</p> <p><small>Nov <var data-var='date'> 12</var>, <var data-var='time'>21:13:14</var> GMT+0</small><br><strong>Resolved</strong> - Samsung has released an update which seems to solve the issue. There is no need to uninstall then reinstall the app..</p> ]]> Mon, 30 Oct 2023 02:31:03 +0000 https://status.gallagher.com/incident/cloca9p8p38128ben6a7sn6ina https://status.gallagher.com/incident/cloca9p8p38128ben6a7sn6ina SMB users cannot login into Mobile App Type: Incident Duration: 2 days, 15 hours and 56 minutes Affected Components: Mobile App User Login Sep 29, 02:30:00 GMT+0 - Investigating - SMB users may not be able to log into the SMB Mobile app. We are currently investigating this incident. Users can still arm/disarm their site by using a local bluetooth connection to a reader. Sep 29, 03:26:16 GMT+0 - Identified - A fix has been implemented for this incident. Log in should be working again. Users may need to restart their SMB app. Sep 29, 03:30:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 1, 18:25:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 15 hours and 56 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Investigating</strong> - SMB users may not be able to log into the SMB Mobile app. We are currently investigating this incident. Users can still arm/disarm their site by using a local bluetooth connection to a reader..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:26:16</var> GMT+0</small><br><strong>Identified</strong> - A fix has been implemented for this incident. Log in should be working again. Users may need to restart their SMB app..</p> <p><small>Sep <var data-var='date'> 29</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:25:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 29 Sep 2023 02:30:00 +0000 https://status.gallagher.com/incident/cln41bdag105013bnn2xyg9kfu2 https://status.gallagher.com/incident/cln41bdag105013bnn2xyg9kfu2 SMB Controllers briefly offline, arm/disarm slow to respond Type: Incident Affected Components: Mobile App Arming/Disarming Aug 1, 23:10:00 GMT+0 - Resolved - Due to a cloud infrastructure issue, some SMB Controllers may have briefly gone offline around 12:00pm and there was a period around this time where some arm/disarm requests may have timed out. This incident has now been resolved. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>23:10:00</var> GMT+0</small><br><strong>Resolved</strong> - Due to a cloud infrastructure issue, some SMB Controllers may have briefly gone offline around 12:00pm and there was a period around this time where some arm/disarm requests may have timed out. This incident has now been resolved..</p> ]]> Tue, 1 Aug 2023 23:10:00 +0000 https://status.gallagher.com/incident/clkt0sig91531558tn6h7gj1ili https://status.gallagher.com/incident/clkt0sig91531558tn6h7gj1ili SMB Issues Arming/Disarming using Mobile app Type: Incident Duration: 1 day and 1 minute Affected Components: Mobile App Arming/Disarming Jul 5, 23:00:58 GMT+0 - Resolved - This incident has been resolved. Jul 5, 02:52:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jul 4, 23:00:00 GMT+0 - Investigating - There may be issues for some Mobile app users trying to Arm or Disarm areas for their site. Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm. We are currently investigating this incident. Type: Incident

Duration: 1 day and 1 minute

Affected Components:

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:00:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>02:52:25</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - There may be issues for some Mobile app users trying to Arm or Disarm areas for their site. Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm. We are currently investigating this incident..</p> ]]> Tue, 4 Jul 2023 23:00:00 +0000 https://status.gallagher.com/incident/cljox8h6f162069t9odsrihtsjt https://status.gallagher.com/incident/cljox8h6f162069t9odsrihtsjt Authentication component degraded Type: Incident Duration: 17 hours and 1 minute Affected Components: Installer Login May 31, 18:57:58 GMT+0 - Resolved - This incident has been resolved. May 31, 01:20:00 GMT+0 - Investigating - Users may experience delays or errors logging into Gallagher SMB and Security Hub applications using web apps. We are currently investigating this incident. May 31, 02:22:35 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 17 hours and 1 minute

Affected Components:

<p><small>May <var data-var='date'> 31</var>, <var data-var='time'>18:57:58</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>01:20:00</var> GMT+0</small><br><strong>Investigating</strong> - Users may experience delays or errors logging into Gallagher SMB and Security Hub applications using web apps. We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>02:22:35</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Wed, 31 May 2023 01:20:00 +0000 https://status.gallagher.com/incident/clib2453z36261bfof6ean7aba https://status.gallagher.com/incident/clib2453z36261bfof6ean7aba Command Centre USA API Gateway connection issues Type: Incident Affected Components: API Gateway - United States Apr 23, 06:30:00 GMT+0 - Resolved - There was a problem with the Command Centre USA API Gateway which may have caused connection issues for some customers. This incident has been resolved. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 23</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Resolved</strong> - There was a problem with the Command Centre USA API Gateway which may have caused connection issues for some customers. This incident has been resolved..</p> ]]> Sun, 23 Apr 2023 06:30:00 +0000 https://status.gallagher.com/incident/clgzk0ken890934bnncp5w2vcui https://status.gallagher.com/incident/clgzk0ken890934bnncp5w2vcui SMB - brief outage of cloud service Type: Incident Duration: 6 hours and 32 minutes Affected Components: Mobile App User Login Apr 17, 19:00:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 18, 01:31:49 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 32 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>01:31:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Apr 2023 19:00:00 +0000 https://status.gallagher.com/incident/clglabdb434123bhohw8gq3ofm https://status.gallagher.com/incident/clglabdb434123bhohw8gq3ofm We are experiencing issues with the SMB cloud service Type: Incident Duration: 2 days and 33 minutes Affected Components: Alarm Notifications, Controller communications Apr 3, 19:12:00 GMT+0 - Identified - We are currently investigating this incident. Apr 4, 03:30:00 GMT+0 - Investigating - We are currently investigating this incident. Arming and disarming via the Mobile app may be impacted. Use local control via Bluetooth or Tags to arm/disarm. The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas. Apr 5, 19:45:00 GMT+0 - Resolved - This incident has been resolved. Apr 4, 19:32:33 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 2 days and 33 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>19:12:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Arming and disarming via the Mobile app may be impacted. Use local control via Bluetooth or Tags to arm/disarm. The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas..</p> <p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>19:32:33</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Mon, 3 Apr 2023 19:45:00 +0000 https://status.gallagher.com/incident/clg1af7c916865s9oi05qaz7wk https://status.gallagher.com/incident/clg1af7c916865s9oi05qaz7wk We are experiencing intermittent issues with the cloud services Type: Incident Duration: 4 minutes Affected Components: API Gateway - Australia, Core Cloud Services, API Gateway - United States, Mobile App User Login, Alarm Notifications, Command Centre Web Mar 9, 19:20:00 GMT+0 - Investigating - We are currently investigating this incident. SMB customers can use local Bluetooth connections to readers to Arm or Disarm sites if you cannot log into the Mobile App. Mar 9, 20:06:43 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components: , , , , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>19:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. SMB customers can use local Bluetooth connections to readers to Arm or Disarm sites if you cannot log into the Mobile App..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:06:43</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Mar 2023 19:20:00 +0000 https://status.gallagher.com/incident/clf1jcdxp426521hlobwuktkd5r https://status.gallagher.com/incident/clf1jcdxp426521hlobwuktkd5r Command Centre Cloud Type: Maintenance Duration: 5 minutes Affected Components: Core Cloud Services, Mobile App User Login, Alarm Notifications Nov 2, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 2, 23:05:00 GMT+0 - Completed - Maintenance has completed successfully Nov 2, 23:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 5 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:05:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Wed, 2 Nov 2022 23:00:00 +0000 https://status.gallagher.com/maintenance/cl9z2qqka1217hkn2c6ax9t7a https://status.gallagher.com/maintenance/cl9z2qqka1217hkn2c6ax9t7a Core Cloud Services Migration Type: Incident Duration: 13 minutes Affected Components: Core Cloud Services Oct 19, 02:23:00 GMT+0 - Investigating - We are currently investigating this incident. Oct 19, 02:24:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Oct 19, 02:33:00 GMT+0 - Monitoring - We implemented a fix and currently monitoring the result. Oct 19, 02:36:00 GMT+0 - Resolved - We just resolved the issue! Type: Incident

Duration: 13 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>02:23:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>02:24:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>02:33:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 19</var>, <var data-var='time'>02:36:00</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> ]]> Wed, 19 Oct 2022 02:23:00 +0000 https://status.gallagher.com/incident/cl9gd66px041212olaos5dlqw https://status.gallagher.com/incident/cl9gd66px041212olaos5dlqw Name service resolution issues Type: Incident Duration: 1 day, 10 hours and 13 minutes Affected Components: API Gateway - Australia, Core Cloud Services, API Gateway - United States, Mobile App User Login, Alarm Notifications Jul 22, 15:20:00 GMT+0 - Investigating - We are experiencing some issues where Gallagher domain names are not being resolved by various domain name services. This may be preventing some users from accessing Gallagher cloud services. We are currently investigating this incident. Jul 23, 03:36:00 GMT+0 - Identified - Have identified the problem and continuing to work on a fix for this incident. The service outage has been identified as a DNS propagation issue, resulting from an overnight environment migration by the Domain Service Provider. For SMB Users: The web apps and mobile app log-in process has been affected. The controller may appear offline in apps but should be working in standalone mode (no cloud connection). Notifications services are impacted including incident/alarm notification. Access control and Arming/Disarming using the Reader locally (with Bluetooth) should continue to operate. We are actively working with the DNS Service Provider to restore correct services by 2 PM NZT. We apologise for the inconvenience caused by this outage and are taking appropriate steps to ensure it is negated going forward. Aug 24, 01:33:06 GMT+0 - Resolved - We just resolved the issue! Jul 23, 03:38:51 GMT+0 - Monitoring - A fix has been implemented and is currently being monitored. Working with our DNS Service Provider, manual changes to work around the issues have been made today. These changes have now propagated through DNS, so this process should now be working correctly, although we expect propagation to continue for the next 48 hours. We expect our DNS Service Provider to have completed their migration activities over the weekend and do not expect any more interruption as a result of this. We apologise for the inconvenience caused by this outage, will be reviewing with our provider, and will be taking appropriate steps to negate this outage in future. Type: Incident

Duration: 1 day, 10 hours and 13 minutes

Affected Components: , , , ,

<p><small>Jul <var data-var='date'> 22</var>, <var data-var='time'>15:20:00</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing some issues where Gallagher domain names are not being resolved by various domain name services. This may be preventing some users from accessing Gallagher cloud services. We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>03:36:00</var> GMT+0</small><br><strong>Identified</strong> - Have identified the problem and continuing to work on a fix for this incident. The service outage has been identified as a DNS propagation issue, resulting from an overnight environment migration by the Domain Service Provider. For SMB Users: The web apps and mobile app log-in process has been affected. The controller may appear offline in apps but should be working in standalone mode (no cloud connection). Notifications services are impacted including incident/alarm notification. Access control and Arming/Disarming using the Reader locally (with Bluetooth) should continue to operate. We are actively working with the DNS Service Provider to restore correct services by 2 PM NZT. We apologise for the inconvenience caused by this outage and are taking appropriate steps to ensure it is negated going forward..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>01:33:06</var> GMT+0</small><br><strong>Resolved</strong> - We just resolved the issue!.</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>03:38:51</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and is currently being monitored. Working with our DNS Service Provider, manual changes to work around the issues have been made today. These changes have now propagated through DNS, so this process should now be working correctly, although we expect propagation to continue for the next 48 hours. We expect our DNS Service Provider to have completed their migration activities over the weekend and do not expect any more interruption as a result of this. We apologise for the inconvenience caused by this outage, will be reviewing with our provider, and will be taking appropriate steps to negate this outage in future..</p> ]]> Fri, 22 Jul 2022 15:20:00 +0000 https://status.gallagher.com/incident/cl5wygp4x588340blkrn8htn4u https://status.gallagher.com/incident/cl5wygp4x588340blkrn8htn4u Cloud Systems Type: Maintenance Duration: 10 minutes Affected Components: Core Cloud Services, API Gateway - United States, API Gateway - Australia Jul 5, 23:45:00 GMT+0 - Identified - We are planning scheduled maintenance during that time. You should not experience any outage Jul 5, 23:45:01 GMT+0 - Identified - Maintenance is now in progress Jul 5, 23:55:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 10 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning scheduled maintenance during that time. You should not experience any outage.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:55:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 5 Jul 2022 23:45:00 +0000 https://status.gallagher.com/maintenance/cl58tdf2y10971wslkx84hr5vw https://status.gallagher.com/maintenance/cl58tdf2y10971wslkx84hr5vw gallagher.cloud DNS record expired Type: Incident Duration: 2 hours and 18 minutes Affected Components: Mobile App User Login, Core Cloud Services, API Gateway - United States, API Gateway - Australia Mar 15, 05:12:00 GMT+0 - Investigating - Gallagher SMB started receiving notifications that components could not resolve the **static.security.gallagher.cloud** domain name. This was making the SMB front end apps inaccessible for an increasing number of installers and customers. Further Investigations indicated that the Security Enterprise cloud services were also affected. **commandcentre-ap-southeast-2.security.gallagher.cloud** was not resolving. This was preventing SMB customers from receiving notifications about potential intruder alarms. Enterprise customers would have likely observed Command Centre indicating the Cloud Connection was offline. Mobile Push Notifications and Mobile Credential registrations and updates will have been delayed and held in a queue during the incident period, but should be sent successfully after service was restored Mar 15, 07:18:00 GMT+0 - Identified - Began process to renew the domain name Mar 15, 07:30:00 GMT+0 - Resolved - Domain name renewed and services restored Type: Incident

Duration: 2 hours and 18 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>05:12:00</var> GMT+0</small><br><strong>Investigating</strong> - Gallagher SMB started receiving notifications that components could not resolve the **static.security.gallagher.cloud** domain name. This was making the SMB front end apps inaccessible for an increasing number of installers and customers. Further Investigations indicated that the Security Enterprise cloud services were also affected. **commandcentre-ap-southeast-2.security.gallagher.cloud** was not resolving. This was preventing SMB customers from receiving notifications about potential intruder alarms. Enterprise customers would have likely observed Command Centre indicating the Cloud Connection was offline. Mobile Push Notifications and Mobile Credential registrations and updates will have been delayed and held in a queue during the incident period, but should be sent successfully after service was restored .</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:18:00</var> GMT+0</small><br><strong>Identified</strong> - Began process to renew the domain name.</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Domain name renewed and services restored.</p> ]]> Tue, 15 Mar 2022 05:12:00 +0000 https://status.gallagher.com/incident/cl0skdjfa6508e7my4xamel37 https://status.gallagher.com/incident/cl0skdjfa6508e7my4xamel37 Upgrade Database Systems Type: Maintenance Duration: 10 minutes Affected Components: Core Cloud Services Nov 2, 01:10:00 GMT+0 - Completed - Maintenance has completed successfully. Nov 2, 01:00:00 GMT+0 - Identified - Scheduled database maintenance. Enterprise core cloud services may be offline for up to 10 minutes. SMB users will not be able to log on to the mobile app while the maintenance is taking place, however they will still be able to use devices to gain access at readers Type: Maintenance

Duration: 10 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>01:10:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Scheduled database maintenance. Enterprise core cloud services may be offline for up to 10 minutes. SMB users will not be able to log on to the mobile app while the maintenance is taking place, however they will still be able to use devices to gain access at readers.</p> ]]> Tue, 2 Nov 2021 01:00:00 +0000 https://status.gallagher.com/maintenance/ckvbokip2102198txn4z4bj6xoi https://status.gallagher.com/maintenance/ckvbokip2102198txn4z4bj6xoi Core Cloud Services Outage Type: Incident Duration: 11 minutes Affected Components: Core Cloud Services Oct 8, 03:19:00 GMT+0 - Identified - A deployment issue has caused an outage to our Core Cloud Services. Oct 8, 03:30:00 GMT+0 - Resolved - Issue has been resolved, services are operational. Type: Incident

Duration: 11 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>03:19:00</var> GMT+0</small><br><strong>Identified</strong> - A deployment issue has caused an outage to our Core Cloud Services..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Resolved</strong> - Issue has been resolved, services are operational..</p> ]]> Fri, 8 Oct 2021 03:19:00 +0000 https://status.gallagher.com/incident/ckuyx7rma943468tfn2njwia68r https://status.gallagher.com/incident/ckuyx7rma943468tfn2njwia68r Service Disruption - Email Delivery Type: Incident Duration: 3 hours Affected Components: Core Cloud Services Oct 4, 01:05:00 GMT+0 - Identified - The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration. Oct 4, 00:05:00 GMT+0 - Investigating - Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue. Oct 4, 03:05:00 GMT+0 - Resolved - We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again. If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential). Type: Incident

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>01:05:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>00:05:00</var> GMT+0</small><br><strong>Investigating</strong> - Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>03:05:00</var> GMT+0</small><br><strong>Resolved</strong> - We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again. If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential)..</p> ]]> Mon, 4 Oct 2021 00:05:00 +0000 https://status.gallagher.com/incident/ckuyxor9m956301tfn2tjqjdua3 https://status.gallagher.com/incident/ckuyxor9m956301tfn2tjqjdua3