Gallagher - Notice history

All systems operational

Operational

Core Cloud Services - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

API Gateway - Australia - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

API Gateway - United States - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Command Centre Web - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Mobile Wallet Service - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Licensing Portal - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Smart Access - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023
Operational

Mobile App User Login - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Mobile App Arming/Disarming - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Alarm Notifications - Operational

100% - uptime
Mar 2023 · 99.97%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Controller communications - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Installer Login - Operational

100% - uptime
Mar 2023 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2023
Apr 2023
May 2023

Notice history

May 2023

Authentication component degraded
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    Users may experience delays or errors logging into Gallagher SMB and Security Hub applications using web apps.

    We are currently investigating this incident.

Apr 2023

Command Centre USA API Gateway connection issues
  • Resolved
    Resolved

    There was a problem with the Command Centre USA API Gateway which may have caused connection issues for some customers.

    This incident has been resolved.

SMB - brief outage of cloud service
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

We are experiencing issues with the SMB cloud service
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating

    We are currently investigating this incident.

    Arming and disarming via the Mobile app may be impacted.
    Use local control via Bluetooth or Tags to arm/disarm.

    The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas.

  • Identified
    Identified

    We are currently investigating this incident.

Mar 2023

We are experiencing intermittent issues with the cloud services
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently investigating this incident.

    SMB customers can use local Bluetooth connections to readers to Arm or Disarm sites if you cannot log into the Mobile App.

Mar 2023 to May 2023

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