We are experiencing issues with the SMB cloud service

Resolved

Operational

Started almost 2 years agoLasted 2 days

Affected

SMB

Alarm Notifications

Controller communications

Updates

Resolved
April 05, 2023 at 7:45 PM
Resolved
April 05, 2023 at 7:45 PM
This incident has been resolved.
Monitoring
April 04, 2023 at 7:32 PM
Monitoring
April 04, 2023 at 7:32 PM
We implemented a fix and are currently monitoring the result.
Investigating
April 04, 2023 at 3:30 AM
Investigating
April 04, 2023 at 3:30 AM
We are currently investigating this incident.

Arming and disarming via the Mobile app may be impacted.
Use local control via Bluetooth or Tags to arm/disarm.

The Mobile App may not be reflecting the correct armed/disarmed state of the site's Areas.
Identified
April 03, 2023 at 7:12 PM
Identified
April 03, 2023 at 7:12 PM
We are currently investigating this incident.

Gallagher - We are experiencing issues with the SMB cloud service – Incident details