Gallagher - Notice history

All systems operational

Operational

Core Cloud Services - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

API Gateway - Australia - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

API Gateway - United States - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Command Centre Web - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Mobile Wallet Service - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 99.95%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Licensing Portal - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

AccessNow - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Controller Gateway Service - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Controller Registration service - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026
Operational

Mobile App User Login - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Mobile App Arming/Disarming - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Alarm Notifications - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Controller communications - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Installer Login - Operational

100% - uptime
Nov 2025 ยท 100.0%Dec ยท 100.0%Jan 2026 ยท 100.0%

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Nov 2025
Dec 2025
Jan 2026

Notice history

Jan 2026

No notices reported this month

Dec 2025

Apple Wallet Provisioning
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Customers may be unable to provision new mobile credentials to Apple Wallet. Existing credentials already in Apple Wallet continue to work as expected.

    We have identified the cause of the issue and our team is actively working on restoring full functionality. A fix is currently in progress.

    Our next update will be provided as soon as more information is available or when the service is restored.

Nov 2025

SMS notifications not being delivered in a timely fashion
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.
CommandCentre Cloud Service Certificate Renewal
  • Completed
    November 17, 2025 at 12:10 AM
    Completed
    November 17, 2025 at 12:10 AM
    Maintenance has completed successfully
  • In progress
    November 17, 2025 at 12:00 AM
    In progress
    November 17, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    November 17, 2025 at 12:00 AM
    Planned
    November 17, 2025 at 12:00 AM

    Gallagher will be performing a certificate renewal for CommandCentre Cloud Services as part of ongoing platform maintenance.

    During this time, the following services may experience a brief interruption (2โ€“3 minutes):

    • Mobile Wallet Service (MWS) โ€“ used for provisioning and managing Apple Wallet badges

    • Licensing Service โ€“ used for viewing allocations and managing license operations

    Only CommandCentre systems running versions outside the following ranges may experience downtime:

    • vEL9.30.1094 and above

    • vEL9.20.2242 โ€“ vEL9.20.3265

    • vEL9.10.3110 โ€“ vEL9.10.4135

    All other CommandCentre versions are expected to remain unaffected.

    We have carefully selected this maintenance window to minimise customer impact. All services will automatically recover once the renewal completes.

Nov 2025 to Jan 2026

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