Gallagher - SMB Issues Arming/Disarming using Mobile app – Incident details

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SMB Issues Arming/Disarming using Mobile app

Resolved24 hours

Affected

SMB

Operational from 11:00 PM to 11:00 PM

Mobile App Arming/Disarming

Operational from 11:00 PM to 11:00 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC

    There may be issues for some Mobile app users trying to Arm or Disarm areas for their site.
    Workarounds - use Offline Mode with a Bluetooth connection to a Reader. Or use a Tag to Arm/Disarm.

    We are currently investigating this incident.