Gallagher - Gallagher mobile apps failing on Samsung S21 devices after a recent OS update – Incident details

All systems operational

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Gallagher mobile apps failing on Samsung S21 devices after a recent OS update

Resolved330 hours 42 minutes

Affected

Command Centre Services

Operational from 2:31 AM to 9:13 PM

Core Cloud Services

Operational from 2:31 AM to 9:13 PM

SMB

Operational from 2:31 AM to 9:13 PM

Mobile App User Login

Operational from 2:31 AM to 9:13 PM

  • ResolvedUTC

    Samsung has released an update which seems to solve the issue. There is no need to uninstall then reinstall the app.

  • MonitoringUTC

    Gallagher mobile apps (Command Centre Mobile, Mobile Connect, and Gallagher SMB) are failing on the following Samsung S21 devices and operating systems:

    Device: Samsung Galaxy S21, Model: SM-G991B, OS: G991BXXS9EWIA
    Device: Samsung Galaxy S21 Ultra, Model: SM-G998B, OS: G998BXXS9EWIA
    Device: Samsung Galaxy S21 FE, Model: SM-G990E, OS: G990EXXU7EWHD
    Device: Samsung Galaxy S21+, Model: SM-G996B, OS: G996BXXS9EWIA

    Affected users should uninstall then reinstall the app.