Gallagher - Notice history

All systems operational

Operational

Core Cloud Services - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 99.85%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

API Gateway - Australia - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

API Gateway - United States - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Command Centre Web - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Mobile Wallet Service - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Licensing Portal - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Smart Access - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021
Operational

Mobile App User Login - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Mobile App Arming/Disarming - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Alarm Notifications - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Controller communications - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Installer Login - Operational

100% - uptime
Sep 2021 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2021
Oct 2021
Nov 2021

Notice history

Nov 2021

Upgrade Database Systems
  • Completed
    November 02, 2021 at 1:10 AM
    Completed
    November 02, 2021 at 1:10 AM

    Maintenance has completed successfully.

  • Planned
    November 02, 2021 at 1:00 AM
    Planned
    November 02, 2021 at 1:00 AM

    Scheduled database maintenance. Enterprise core cloud services may be offline for up to 10 minutes. SMB users will not be able to log on to the mobile app while the maintenance is taking place, however they will still be able to use devices to gain access at readers

Oct 2021

Core Cloud Services Outage
  • Resolved
    Resolved

    Issue has been resolved, services are operational.

  • Identified
    Identified

    A deployment issue has caused an outage to our Core Cloud Services.

Service Disruption - Email Delivery
  • Resolved
    Resolved

    We have corrected the configuration, and external tests confirm that emails should now be delivered successfully again.

    If you believe any email messages have been rejected during this period, please re-send them (For example, for a Mobile Credential, please re-issue the credential).

  • Identified
    Identified

    The issue has been identified as related to a configuration change made on September 27th, the effect of which would cause some downstream email servers to reject emails as spam. We are working to correct the configuration.

  • Investigating
    Investigating

    Some customers have reported that emails have not been delivered as expected. Gallagher are investigating the issue.

Sep 2021

No notices reported this month

Sep 2021 to Nov 2021

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